Return And Exchange Policy
ORDER SHIPPED TO INDIA ADDRESS:
In the unlikely event that any merchandise you have ordered from us is not received in good condition, damaged or defective, or if merchandise delivered, is different from what you had ordered, you may return the merchandise. For the process of return, the product should be unused and in the same condition as you received it with its original packaging & the tags. The merchandise return is valid within 30 days from the date on which these goods were delivered.
We do not return or exchange gift certificates, jewellery, bags and sunglasses once dispatched.
EASY ONLINE DOMESTIC RETURNS AND EXCHANGES
We offer free reverse pick-up services for all orders shipped within India. To initiate a reverse pick-up request kindly write to us.
Kindly mention theproduct number on the return package
1. Take a copy of the order sheet and circle the product you are returning.
2. Pack the item you wish to return in the original delivery package, please ensure that the product is unused and in the same condition as you received it in and all the tags of the product are in place.
3. Insert the order sheet and ensure that the parcel is packed properly.
4. The reverse pick-up product number and the address given below should be mentioned on the top of the parcel.
RastaFairy Wardrobe,
RastaFairy Studio, Francis House no.3, Opposite Sunrise Building, Kevni Pada, Amboli Andheri West, Mumbai 400102
5. When our courier partner arrives, hand over the parcel.
6. Once we receive the returned courier at the above address, we will initiate the refund for the items returned. Once we initiate the refund, it may take 7-15 working days’ time to reflect at its source. In case of Cash-on-delivery order (COD) please enter your Bank account details during time of creating return request at the returns page of the website.
Note: If the order was placed by using a Gift Card or Wallet , the refund amount will be credited back to the same Gift Card or Wallet which can be then used for future orders. Please note that validity of the gift card remains unchanged.
7. Online orders can be returned within 30 days of order delivery
INTERNATIONAL RETURNS
We do not offer merchandise Exchange or Return on orders shipped internationally. In an unlikely event if any merchandise you have received is in a damaged condition or defective, please reach out to us at mail@rastafairy.com within 48 hours of receiving the order. Our representative will guide you on this matter.
We do not accept any damage complaints after 15 days of receiving the shipment. So please make sure you report the matter to us and dispatch the product at the earliest once we accept the return request.
Note: There might be duties/taxes applicable when you return items to us, so kindly do not ship anything back to us without writing to our customer care. We will not be liable to pay any duties/taxes arising due to return shipment.
